Website Helpdesk Support & Ticket Management
For happy customer base after perfect sales every business needs a support team and related management flow. In this module we have added an option to allow to manage full support flow from ticket creation to invoicing.
Helpdesk Management Main Features.
- New menu
- Users can create Ticket from website
- Helpdesk managers can allocate tickets to resposible team and user.
- Users can set state of ticket by drag and drop in kanban
- Users can log their timesheet using button click
- Management team can invoice based on type of ticket
- Users can view status of their tickets from portal view
- Automated notification mail option. Can be configuread as per wish
- User and manager roles with related record rules and accessrights
☑ Helpdesk Dashboard Based on Teams.
☑ Team related tickets.
☑ Specific filter like, todo, important......
☑ Easy Access links and cool User Interface.
Helpdesk By AlmightyCS
Tag, Category, Team and Stage menus are there for easy configurations.
When ticket gets created or moves between stages automated mail will get fired based on configuration.
There are proper User role and related record rules.
Other configurations in Odoo
No extra technical knowledge or configurations required. Just install the module and enjoy functionality.